Dalla Lana School of Public Health

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Healthcare organizations face the challenge of assuring that all staff members who interact with patients use effective communication skills. Patients have better health outcomes when good interactions with staff encourage them to adhere to treatment plans and follow up with care. Treating Patients with C.A.R.E. (Connect, Appreciate, Respond, Empower) provides a model and specific techniques that guide all staff to communicate in ways that will enhance satisfaction and encourage patient partnership. Registration is required for this free half-day workshop.